YOU HAVE REACHED THE SHADOW CONSPIRACY WARRANTY PAGE.

First, thanks very much for purchasing a Shadow product. We strive to make the best products possible, free from defects in materials and workmanship. If you have a problem we will always do our best to make it right. We care about your case and want to get you back on your bike as soon as possible. That’s why we will respond to your submission within one day of receipt. If the part is covered by our warranty, it will generally take 7-10 days to get you a replacement. Please review the information below to help determine if your problem is covered by our limited warranty.

 

LIMITED WARRANTY GUIDELINES

  • Please contact the retailer from which the Shadow part was purchased.
  • If you need further assistance please contact us at The Shadow Conspiracy,
    we’ll do our best to help you out.
  • This warranty is for the original purchaser and owner of the Shadow part.
  • All Shadow parts are guaranteed to be free from defects in workmanship and materials.

WARRANTY PROCESS

  • If you live in the USA please contact the retail outlet that you purchased the item from first. If they cannot help you, please contact the Shadow distributor in the country you purchased it from http://www.theshadowconspiracy.com/contact/
  • If you live outside the USA and bought your part from a mail order company based in the USA, you must warranty that part in the USA with that mail order company.
  • If you live in the USA please contact the retail outlet / mail order that you purchased the item from first. If they cannot help you, please contact The Shadow Conspiracy by clicking on the link at the bottom of the page or by calling 407-599-7255.
  • After the claim has been received, you will be issued a Return Merchandise Authorization (RMA) number.
  • Send the item to Shadow with the RMA number clearly written on the box. Also include the proof of purchase (if required) to Shadow for inspection.
  • Once Shadow has received the item, you will be contacted regarding
    the status of your claim.

SHADOW FORKS, BARS, AND CRANKS

  • All Shadow bars, forks and cranks have a 30 day warranty against manufacturer defects. This includes anything that looks to be incorrect or is defective with the product after purchase. Please inspect your new Shadow parts before installing. We realize it may take some time to see these so you have 30 days to notify Shadow of the problem.
  • Additionally, all Shadow bars, forks and cranks have a 1 year warranty against cracking and breaks at the welds.

SHADOW HUBS

  • Shadow hubs have a 30 day warranty against manufacturer defects. This includes anything that looks to be incorrect or is defective with the product after purchase. Please inspect your new Shadow parts before installing. We realize it may take some time to see these so you have 30 days to notify Shadow of the problem.
  • Additionally, all Shadow hubs have a 6 month warranty against cracking and breaking of the hub shell and axle.

SHADOW INTERLOCK SUPREME CHAIN

  • The Shadow Interlock Supreme chain has a limited lifetime warranty. If the Shadow Interlock Supreme chain breaks during it’s lifespan, Shadow will replace it at no additional charge. This warranty does not include damage to the product caused by installation error, misuse, or negligence.

ALL OTHER SHADOW COMPONENTS

  • All products not listed above have a 30 day warranty against manufacturer defects. This includes anything that looks to be incorrect or is defective with the product after purchase. Please inspect your new Shadow parts before installing. We realize it may take some time to see these so you have 30 days to notify Shadow of the problem.
  • All products will be treated on a case by case basis – please contact us if you feel your product is defective.

WHAT’S NOT COVERED

  • Stripped threads, rounded bolts, bent parts, dented parts, rider abuse or
    misuse and normal wear and tear.

PLEASE NOTE

  • No warranty is offered for any parts supplied within this warranty.
  • If your part does not qualify for warranty replacement, we offer crash replacement parts at a lowered cost.

ATTENTION

  • Use Shadow products at your own risk. Shadow parts are manufactured to the highest levels possible and are intended to be used by experienced riders. Products must be installed correctly and maintained normally. Failure to comply with may result in injury or death.
  • Shadow assumes no responsibility for personal injury which may be caused by accident, or negligence.
  • Always inspect your equipment before riding, and have a professional check it at regular intervals.
  • Get Rad!

If after reading this you still feel you have a warranty issue please click the following link and fill out the warranty form.   https://theshadowconspiracy.com/warranty-form/