First, thank you very much for purchasing a Shadow Conspiracy product. We strive to make the best products possible, free from defects in materials and workmanship. If you have a problem we will always do our best to make it right. We care about your case and want to get you back on your bike as soon as possible. That’s why we will respond to your submission within one business day of receipt. If the part is covered by our warranty, it will generally take 7-10 days to get you a replacement. Please fill out the below form completely and one of our representatives will follow up on your request.