This Shadow Helmet Crash Replacement Program is available to customers worldwide. Shadow Riding Gear offers its customers who have purchased a helmet with a limited Lifetime Crash Replacement Policy. If you have damaged your Shadow helmet in a crash, you may file a claim to receive a one time use code for a special price on your replacement helmet by Shadow.

Here is what we need from you:

If you are in the USA:

E-mail the following to warranty@theshadowconspiracy.com:

  • Photos of the damaged helmet 
  • An explanation of what happened during the crash.
  • How long you have been riding the helmet
  • Where you purchased the helmet with copy of receipt
  • Your full name, phone number, and shipping address

If you are not in the USA:

Please contact warranty@theshadowconspiracy.com and we’ll let you what worldwide distributor to contact.


If you qualify for the Shadow Crash Replacement Helmet Program, you will hear from us in 3-5 business days on replacing your helmet.